Cart:
| Standard Code | Standard Title | Standard Class | Order |
|---|---|---|---|
| YD/T 5163-2021 |
Engineering technical specification for telecom operation customer service Call center {译} 电信运营客服呼叫中心工程技术规范 |
China Telecommunication Industry
Standards Call center |
 English PDF |
| YD/T 2823-2015 |
(Call center service quality and operational management practices) 呼叫中心服务质量和运营管理规范 |
China Telecommunication
Standards Call center |
English PDF |
| YD/T 2097-2010 |
Information accessibility technical requirement for Call center 信息无障碍 呼叫中心服务系统技术要求 |
China Telecommunication
Standards Call center |
English PDF |
| YD/T 5164-2009 |
Acceptance Specification for Call center Engineering 电信客服呼叫中心工程验收规范 |
China Telecommunication
Standards Call center |
English PDF |
| YD/T 5163-2009 |
Specification of Engineering Design for Call center 电信客服呼叫中心工程设计规范 |
China Telecommunication
Standards Call center |
English PDF |
| YD/T 1161-2001 |
Technical Requirements for IP Network Call center Part. Based IP Enable Technology ip网络呼叫中心技术要求——基于ip enable技术部分 |
China Telecommunication
Standards Call center |
English PDF |
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